Name: Mobile Guru
Address: Level 1, 36 Park Street, South Melbourne, VIC, 3205, AU
Telephone: 1300 362 017
Price range: A$10 - A$2000

Question 1

How much can I get for my Microsoft Surface?

Accepted Answer

The price depends on your exact Surface model, storage, RAM, condition, and battery health. Select your device on our website to get an instant quote and see what Mobile Guru can offer you today. With our 14-day price lock, you can be confident you’re getting solid value.

Question 2

How do I find my Surface model and exact specifications?

Accepted Answer

Go to Settings → System → About. You’ll see your model name, processor, RAM, and storage details. You can also check the label on the back or underside of the device for reference.

Question 3

How long is my Surface trade-in quote valid for?

Accepted Answer

Your quote is valid for 14 days under our price lock. If your device arrives within this period and matches your condition, your quoted price stays locked in.

Question 4

How does the Price Beat Guarantee work for Microsoft Surface?

Accepted Answer

If you have a valid current quote from another Australian commercial buyer for the same Surface model and condition, we’ll beat it by $20. The quote must be genuine, dated within 7 days, and meet our terms.

Question 5

Can I sell a Surface with a flickering or scrambling screen?

Accepted Answer

Yes, we accept Surfaces with screen flickering or display issues. Just make sure you describe the fault accurately when getting your quote so we can price it correctly.

Question 6

How do I prepare my Microsoft Surface for sale?

Accepted Answer

Back up your data, remove your Microsoft account, perform a factory reset, and take out any SIM card or accessories. This helps protect your privacy and ensures a smooth inspection process when your device arrives.

Question 7

How do I perform a factory reset on Windows?

Accepted Answer

Go to Settings → System → Recovery → Reset this PC → Remove everything, then follow the prompts. This will fully wipe your device after you have backed up your data.

Question 8

How do I remove my Microsoft Account from the device?

Accepted Answer

Go to Settings → Accounts → Your info or Access work or school. Select your Microsoft account and choose Remove or Sign out. This should be done before resetting your device.

Question 9

How long does it take to get paid after I ship my Surface?

Accepted Answer

You’ll usually get paid within 24 hours after we receive and inspect your device. If everything matches your description, the payment is processed on the same business day via bank transfer or PayPal.

Question 10

What if I don’t agree with the final inspection price?

Accepted Answer

No worries. If you don’t accept the revised offer, we’ll return your Surface to you free of charge. Contact our support team, and we’ll organise the return.

Question 11

What if my Surface model is not listed?

Accepted Answer

Use the search bar to check your model. If it still doesn’t appear, submit a manual request or contact us on 1300 362 017 or hello@mobileguru.com.au for a custom quote.

Question 12

Which Surface laptops can I sell to Mobile Guru?

Accepted Answer

You can sell a wide range of Surface devices, including Surface Laptop 7, Surface Pro 11, Surface Pro 8, Surface Laptop 4, and older models. You can search your device online for an instant quote.

Question 13

Can I sell multiple Surface devices from my business or office?

Accepted Answer

Yes, you can sell multiple devices in one go. For bulk orders (5+ devices or over $5,000), contact us on 1300 362 017 or hello@mobileguru.com.au for a custom quote and priority processing.

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