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How to sell my phone
in 3 simple steps with Mobile Guru

Step 1

Create 'Sell Order'

Step 2

Post the Device

Step 3

Get Paid in 24h*

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Mobile Guru Trade-in Process

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Discover how easy selling phones can be through the words of people who have already sold to Mobile Guru.

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Who is Mobile Guru?

The Best Way to Sell Your Phone Online

Your trusted leader in Australian tech buyback

We aren’t just another trade-in business; we are a Melbourne-based team of tech enthusiasts dedicated to helping you sell your old device and give it a second life. Since 2019, Mobile Guru has been a more reliable alternative to risky marketplaces and low-balling retail trade-ins.

Our South Melbourne hub is the heart of Mobile Guru, where used devices are professionally assessed, refurbished, and given a second life with a full 24-month warranty. As a licensed Second-Hand Dealer (SHD-0016601), we combine strict quality standards, secure data handling, and genuine local expertise to deliver a safer and more trusted experience for Aussies.

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Any Questions? Read Our FAQ

Selling your phone with Mobile Guru is quick and easy. Once you select your device model, storage, and condition on our website to get an instant quote, send it in using our free Express Shipping label or drop it off locally. After it’s inspected, we process the payment within 24 hours.

Your phone’s value depends on the model, storage size, condition, and current market demand. Pop your device details into our website for an instant quote based on the information provided.

Your quoted price is locked in for 14 days once you submit your sell order, so you’re all good there. If the phone matches the condition you selected, you’ll get the quoted amount. If not, we’ll flick you a revised offer after inspection, and you can decide what to do next.

Yes, we accept phones with cracked screens, battery issues, software faults, or even devices that won’t turn on. Make sure you’re upfront about the condition when getting your quote so there are no surprises.

It’s a pretty quick turnaround. Get your quote instantly and send your phone with our free Express Shipping. Once your device is checked over, the payment usually lands within 24 hours. Easy as.

Once your phone passes inspection, we’ll process your payment within 24 hours via bank transfer or PayPal. You can choose your preferred method when placing the order.

Yes, it’s all safe and above board. Mobile Guru is a licensed Australian second-hand dealer (SHD-0016601) with a secure process from start to finish. Your data is properly wiped during inspection, so you’re covered.

Before sending it off, back up your data, sign out of your iCloud or Google accounts, remove your SIM card, and do a factory reset. That way, everything’s sorted, and your info stays safe.

Nope, shipping’s on us. We’ll send you a free Australia Post Express label, or you can drop it off if that works better. We’re located at 36 Park St, South Melbourne.

No stress at all. If you don’t accept the revised offer, we’ll send your phone back to you free of charge, no dramas.

Once we receive your phone, our team inspects it carefully and refurbishes eligible devices for resale. Anything that doesn’t meet resale standards is responsibly recycled to help reduce e-waste. You can also browse our range of quality refurbished devices at Mobile Guru.

Yep, you can track it the whole way. We’ll send you the tracking details with your free Express Shipping label. If you need updates, our support team is always happy to help.

We use AusPost Express Shipping, which is generally pretty reliable. If something goes wrong in transit, just get in touch with our support team, and we’ll work with Australia Post to sort it out.

Nope, you don’t need the box, charger, or cables to get paid. Quotes are based on your phone’s model, storage, and condition. If you include accessories, we can recycle them responsibly for you as well.

No stress. Every device goes through a professional data wipe during inspection. If your phone is still linked to an account, we’ll reach out and help you get it sorted so we can process your payout.

No worries, first use the search bar to double-check. If you still can’t find it, give us a call on 1300 362 017 or email hello@mobileguru.com.au. We buy a wide range of tech and can usually sort a fair custom quote.

Once your device is checked at our Melbourne hub, payment is usually processed within 24 hours. You can choose to get paid via bank transfer or PayPal when placing your order.

Yes, Mobile Guru is 100% Australian-owned and operated. Our head office and main processing centre are based in South Melbourne, and we’re a licensed Second-Hand Dealer (SHD-0016601). Everything is handled locally by our team.

We’ll beat any genuine written trade-in quote by $20. Just make sure it’s from a legitimate Australian business, for the same model and condition, and dated within the last 7 days. Send us the quote or screenshot, and we’ll take care of the rest.

It’s a simple three-step process.

  • Get an Instant Quote: Search your device using the bar or browse by model. Select storage and condition to see your live offer.
  • Send Your Device: Create a Sell Order, and we’ll email you a free Australia Post Express label for shipping the device to our Melbourne hub.
  • Get Paid: Once we check your device, payment is usually processed within 24 hours via bank transfer or PayPal.

To keep your quote accurate, match your phone to one of these four conditions:

  • Mint: Like new, no visible marks
  • Good: Light scratches from normal use
  • Fair: Noticeable wear, but fully working
  • Faulty/Dead: Cracked screen or hardware issues

Not 100% sure? No stress, we’ll check it when it arrives. If anything doesn’t match, we’ll send a revised offer. If you don’t want to go ahead, we’ll return your phone free of charge.

Yes, your data is safe. We recommend doing a factory reset before sending your device. If you forget, no worries, every phone is professionally data-wiped during inspection to make sure your personal info is fully removed.

Yes, you can! Add each device to your order, and you’ll get a single prepaid shipping label for everything. For bulk orders (5+ devices or over $5,000), get in touch with us on 1300 362 017 for a custom quote and priority processing.

Yes, Mobile Guru is a fully Australian-owned business with a Second-Hand Dealer Licence (SHD-0016601). Everything is handled locally and securely, with thousands of positive reviews from customers across Australia.

Absolutely. You get competitive pricing, a Price Beat Guarantee (we’ll beat any genuine quote by $20), free express shipping, and fast 24-hour payment after inspection. It’s a simple way to get value without the hassle.

Your quote is locked in for 14 days. As long as your device arrives within that timeframe and matches the condition you selected, your price stays the same.

We don’t do traditional trade-ins or store credit. Instead, you sell your phone for cash and can use that money however you like, including buying a refurbished device from Mobile Guru if you’re upgrading.

Once your device is received and inspected, payment is usually processed within 24 hours via bank transfer or PayPal, depending on your selection.