Why Is My iPhone Not Eligible for Trade-in?

Trading in is a smart move to cash in on your old iPhone and use it to finance an upgrade. So, you’re ready for the exchange to happen, only to find out that your used device isn’t accepted. This can be shocking and makes you wonder, “Why is my iPhone not eligible for trade-in?”

There could be several reasons for your phone being deemed ineligible for a trade-in. It might have functional issues, a damaged screen, or other problems. In this blog, we’ll discuss all the possible factors that can lead to rejection, and what to do if your device is turned down.

Generally, iPhones that are in demand and in like-new condition will be more acceptable for trade-ins. It makes selling to a new owner easier, without much costly refurbishment. Even devices with minor issues that are in fairly good condition are not a problem, as there is a different market for them. Moreover, there are a few trade-in programs that also accept phones with broken screens and buttons for recycling purposes.

Nonetheless, the amount you’ll receive in exchange depends on the device’s condition, age, model, and make. The final value is confirmed after the store receives the phone and validates the provided information. If it meets all the criteria, great news—it’ll be eligible for a trade-in. In case it doesn’t meet the mark, your phone will be returned, marked as ineligible.

Now, here are a few possible reasons behind the rejection:

1) Issues with the Screen or Body

All those tiny nicks and scuff marks matter when it comes to trading in your iPhone. An Apple phone in perfect condition means it looks identical to how it came out of the package. Devices with multiple cracks, dings, missing pixels, or other defects may not be accepted for exchange at all. Moreover, if the screen isn’t working, it’s a deal breaker.

Your iPhone will be accepted if it doesn’t have these problems:

• Extensive scratches on the display
• Chips in the metal frame
• Non-functioning buttons/display
• Touch issues
• Cracks on the front screen or the glass back panel
• Burnt-out or dark LCD

2) Your iPhone Doesn’t Turn On or Off

A common reason why your iPhone is not eligible for trade-in is that it won’t power on or off properly. This implies the device has issues such as poor battery performance, software glitches, or overheating. There may be damaged components due to physical impact or water exposure.

3) Problems with the Charging Port

Phone mishaps can occur at any time, and accidents could compromise the charging port. If your iPhone fails to charge properly, it’s likely to be rejected during the trade-in evaluation. The signs of a broken charging port include:

• Loose connection
• Inconsistent or slow charging
• Overheating during the process

4) IMEI Mismatch

The International Mobile Equipment Identity (IMEI) number for each Apple device is unique and comes from the manufacturer itself. Any discrepancy could suggest someone has altered the phone’s core system. That being said, the internal components don’t get damaged on their own unless tampered with. An invalid IMEI issue arises when users have installed custom software that is not safe to download. This mismatch will prove costly if you’re planning to trade it in for cash or an upgrade.

5) Damaged or Swollen Battery

Your device must have a fully functional battery to pass the trade-in eligibility criteria set by most buyers. A swollen battery is hazardous and poses a safety risk. That’s why many retailers refuse to accept phones in such conditions. Common signs that indicate a damaged battery include:

• Warped screen or case
• Bulges around the centre
• Inability to reach full charge
• Overheating of the battery while charging
• Frequent charging needed

5) Activation Lock Is Still On

The activation lock is a security feature on iPhones that prevents anyone else from using these devices if they’re ever lost or stolen. It’s linked with “Find My iPhone” and requires your Apple ID and Password to reactivate the device. A phone with an active Activation Lock after a factory reset signifies that it’s still tied to the previous owner. This means it can’t be sold to a new user without their permission, making the device essentially worthless to the trade-in partner.

6) Inaccurate Description

The trade-in process usually involves the seller providing an accurate description and images of the device. Based on the given information and the phone’s condition, you receive an exchange value. You can choose to decline the offer if it doesn’t meet your expectations. Otherwise, if you’re okay with the proposal, send the device to the store’s address.

After a few days, you might be notified that the device doesn’t meet the qualifying requirements. At that point, you may ask, “Why is my iPhone not eligible for trade-in?”. Well, this happens when the actual condition of your phone doesn’t match the initial description provided. Perhaps there’s a crack on the back you overlooked, some components are missing, or you entered the wrong model name.

Inputting incorrect details isn’t fraud; however, the system for processing is designed to flag even minor discrepancies. Most companies will revise their quotes after physically checking the device. Nonetheless, you’re free to cancel the trade-in at this stage.

7) Your Device Is Reported Stolen or Lost

iPhones that have been reported as stolen or lost don’t get accepted for trade-ins. This is because the IMEI number is either blacklisted or blocked, which prevents unauthorised use of the device on any network. A banned IMEI means no carrier will activate the iPhone for cellular service. As a result, trade-in partners will not offer any value for the device. Moreover, being in possession of such devices can land you in a lot of legal trouble.

8) Non-genuine Parts Used in Repairs

When their iPhones are out of warranty, many users opt for third-party repair centres for restoration instead of official Apple stores. This is mainly due to the significant cost difference between the two, with the latter being more expensive. However, this decision may impact its trade-in eligibility.

If the company learns that non-genuine parts have been used for the repairs, they won’t accept the device. Fake components can cause compatibility and performance issues later on, and selling such phones diminishes the store’s credibility. In a few cases, some retailers might also reduce their offer if the work isn’t done to their standards. You can check the “Service History” settings to learn if the repair was completed using authentic Apple parts.

It’s absolutely disheartening when you find out why your iPhone is not eligible for trade-in. However, that doesn’t mean your hopes of getting some cash from your old device are out of reach. In the end, the vendor evaluating your phone also impacts how the transaction proceeds.

Mobile Guru is an award-winning seller of refurbished iPhones in Australia. We offer great value for iPhone trade-ins, irrespective of the condition they are in. Our aim is to promote sustainability by encouraging users to reduce electronic waste and sell their old devices to us.

We have a systematic process of assessing the phone’s condition to ensure our clients get an accurate quote. You’ll receive an instant offer once you fill in your phone details. After the sell order is created, you can either drop it off at the store or choose our free express shipping.

Then, we’ll review if the handset matches the description. If everything matches, our team will process your payment the same day. We gladly purchase phones in various conditions, including those with the following issues:

• Cosmetic damage
• Impaired functionality
• Software glitches
• Cracked camera lenses
• Phones that won’t turn on
• Missing or damaged battery

When you sell your old device to us, you don’t have to wonder, “Why is my iPhone not eligible for trade-in?”. Very rarely do we turn away used phones from sellers. However, we recommend that users disclose all the information before shipping. This will ensure there are no changes in the offered prices after the evaluation.

So, instead of tossing the used device in a drawer when you upgrade, sell your iPhone to Mobile Guru. Our website is secure and prioritises your privacy as well as safety. If you’ve any questions, call us on 1300 362 017 or email us at hello@mobileguru.com.au. After you bid goodbye to your old friend, say hello to a new one without overspending. Explore our refurbished iPhone collection for sale here.