Mobile Guru Australia

Originally wrote a review about the trade in price, and how I was expecting higher. Then I got a call from the lovely manager Ben, who was happy to help me out and keep me satisfied. Turned a customer from unhappy to happy, would recommend.

I would highly recommend Mobile Guru. The sale of my phone was handled promptly, the price quoted reasonable and the after-sale service after my error with bank details was excellent. Liz was most helpful and resolved the matter quickly.

Such a simple process with immediate assessment and fast with the payment to account

So excited with my purchase:) definitely recommend mobile guru

I’ve rated my experience exceptional because of the fantastic service I received from Ben when there was a payment hiccup(even with the hiccup from sending the phone to receiving funds was just 7days). Overall the product offered by MobileGuru is brilliant and so easy. Just fill out the online info, they give you a free express postage label and you send your old phone back. My only slight concern is that I didn’t notice any scratches on my phone display(and it had a screen protector installed from day one) but I received slightly less for the phone than the initial quote because of that - they sent me a photo of the scratch they found which wasn’t visible to my eye on my photos. However, you have the option of rejecting the new value and taking your phone back so it was my choice to proceed. Again, big thanks to Ben from MobileGuru for excellent service.

Great service, fast, efficient, fair.

Fast and promptly assistant, highly recommended

Awesome service and quick response time, well worth it and highly recommended. Great.

Very good. Quick and effective. Good refund. Thank you

Good service Ben is a champion.

Great to deal with and very fast processing.

Easy transaction and great customer service, Prompt to reply and resolve issues. Will certainly sell my future devices again:)

Fast, efficient and clear in the Process and values of mobiles sold